Refund & Cancellation Policy
Thank you for shopping with OnlineKhanMarket. Please read our Refund & Cancellation Policy carefully before making any purchase.
Order Cancellation
Orders can be cancelled only if they have not been processed or dispatched. Once an order has been processed or shipped, it cannot be cancelled.
To request a cancellation, please contact our support team as soon as possible with your order details.
Refund Policy
Refunds are applicable only under specific conditions such as:
- Duplicate payment made for the same order
- Order not delivered due to confirmed system or processing error
- Incorrect product delivered (subject to verification)
Refund requests will be reviewed and processed after proper verification. Approved refunds will be credited to the original payment method within 5–7 business days, depending on the bank or payment gateway.
Non-Refundable Cases
Refunds will not be provided in the following cases:
- Change of mind after purchase
- Incorrect information provided by the customer
- Services or digital products already delivered or accessed
- Delay caused by courier or third-party service providers
Digital Products (if applicable)
For digital products such as online courses, PDFs, or downloadable content, refunds are not applicable once the content has been accessed or delivered.
Cancellation After Dispatch
Once an order has been dispatched, cancellation is not possible. Customers may need to follow the return process (if applicable) after receiving the product.
Contact for Refunds & Cancellations
For any refund or cancellation-related queries, please contact our support team with your order ID and relevant details.